Inclusion: Passengers with cognitive disabilities

Topic Education & trainingAwarenessDesignNew technologiesTransport patterns & user needs

For some people with cognitive disabilities, dealing with strangers is a challenge. The use of public transport can quickly become an obstacle. In order to enable these (potential) passengers to use public transport in a pleasant and stress-free way, it would make sense to create strategies or communication aids that enable public transport staff (drivers, inspectors, etc.) and cognitively impaired passengers to interact with each other or to deal with each other "properly".


  • Public transport staff are trained in advance.
  • Means and strategies are recorded as regulations and shared with the community

Communication Means & Strategies:

  • Perhaps a set of cards with illustrations that reflect a sample dialogue.
  • Could also be available digitally on a tablet
  • Perhaps a talker (see illustration) could be provided to drivers/inspectors


  • Avoid stigma

Available translations

Give us your opinion

Evaluating the contribution


  • talker.png talker.png

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