Bus Feedback Interface. Designed for the TInnGO project by Ronald Jurianto

Topic DesignParticipation cultureMobility dataTransport patterns & user needs

The Bus Feedback Interface is created to allow bus providers to learn first-hand how they could improve their services. Physically made to be non-provocative, the display acts as the centrepiece, showing local heroes when idle while displaying questions and possible answers under usage. Surrounding the display is a multicolour ring that allows digital representation of emotion to be shown to users, conveying empathy. Users could operate the device through touch, voice, or hovering gestures and the device will respond both audibly and visually. The concave front interface allows audio communication between users and the device to remain private.

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  • bus_feedback_interface_3.jpeg bus_feedback_int
  • bus_feedback_interface_1.jpeg bus_feedback_int
  • bus_feedback_interface_2.jpeg bus_feedback_int

Jump to comment-107

3 years ago

I like the idea behind it, that it mimics a face-to-face conversation. On top of that, the form makes it possible to shield the interaction via voice and audio, so that not everyone at the bus stop hears what someone is giving for feedback.

The different heights are well matched to the diversity of users.

In terms of colour play, I would advise against using more than two colours. So close to the face, changing colours too quickly and too colourfully could also have negative effects on users.

When the device is idle, instead of showing the faces of local personalities, you could show sights of the city or art.

The device itself could also serve as a work of art by allowing street artists to paint the casing ;)


The TInnGO project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement no 824349.
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